Privacy & Cookie Policy for Declut.
Last updated: 26/09/2025
Who We Are
Declut. is a home organisation and light cleaning service operating in the UK. Our website address is: www.declut.co.uk
PRIVACY POLICY
What Personal Data We Collect and Why
Contact Information
When you contact us through our website contact form or by telephone, we collect:
- Your name
- Email address
- Phone number
- Home address (for service delivery)
- Information about your decluttering needs
Why we collect this: To provide our home organisation and cleaning services, arrange appointments, and communicate with you about your booking.
Website Analytics
We may use Google Analytics to understand how visitors use our website. This helps us improve our services and website experience.
What Google Analytics collects:
- Pages you visit on our site
- How long you spend on our site
- How you arrived at our site
- General location (city/region, not your exact address)
This information is anonymised, and we cannot identify individual users.
Social Media Advertising
We may use Facebook Pixel and other social media tracking tools to show relevant advertisements to people who have visited our website.
What this means: You might see our adverts on Facebook or other social media platforms after visiting our website.
How We Use Your Information
We use your personal information to:
- Arrange and carry out decluttering services at your home
- Communicate with you about appointments and services
- Send payment requests and invoices
- Follow up after services (such as requesting reviews)
- Improve our website and services
Legal Basis for Processing
Under UK GDPR, we process your data based on:
- Contract performance: When we need your information to provide our services
- Legitimate interests: For business communications, website analytics, and marketing
- Consent: For email marketing (where you’ve agreed to receive updates)
How Long We Keep Your Data
We retain your personal information for up to 3 years after your last service. This allows us to:
- Follow up for potential future services
- Request reviews of our services
- Maintain business records
After 3 years, we securely delete your personal information unless we have a legal obligation to keep it longer.
Who We Share Your Data With
We may share your information with:
- Payment processors: For invoice payments (if using online payment methods)
- Google Analytics: For website statistics (anonymised data only)
- Facebook/Meta: For advertising purposes (hashed/anonymised data)
We never sell your personal information to third parties.
Your Data Protection Rights
Under UK data protection law, you have the right to:
- Access: Request copies of your personal data
- Rectification: Ask us to correct inaccurate information
- Erasure: Request deletion of your data
- Portability: Receive your data in a portable format
- Object: Object to processing based on legitimate interests
- Restrict processing: Ask us to limit how we use your data
To exercise any of these rights, please contact us using the details below.
Data Security
We take appropriate security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is 100% secure.
Website Hosting
Our website is hosted by SiteGround. Your data may be stored on servers located outside the UK, but we ensure appropriate safeguards are in place for international transfers.
COOKIE POLICY
What Are Cookies?
Cookies are small text files that are stored on your device when you visit a website. They help websites remember information about your visit, which can make your next visit easier and the site more useful to you.
How We Use Cookies
We use cookies to:
- Understand how visitors use our website
- Improve your browsing experience
- Show you relevant advertisements on social media platforms
Types of Cookies We Use
Essential Cookies
These cookies are necessary for our website to function properly. They enable basic functions like page navigation and access to secure areas of the website.
Examples:
- Session cookies that remember your contact form information while you’re filling it out
- Security cookies that help protect against malicious activity
Analytics Cookies
We use Google Analytics to understand how visitors interact with our website. These cookies help us improve our site and services.
What Google Analytics cookies do:
- Track which pages are visited most
- See how long people spend on our site
- Understand where our visitors come from
- Identify popular content
Google Analytics cookies used:
_ga– Distinguishes unique users_ga_*– Used to persist session state_gid– Distinguishes unique users (short-term)
Marketing/Advertising Cookies
We may use cookies from social media platforms (like Facebook Pixel) to show you relevant advertisements after you’ve visited our website.
What these cookies do:
- Remember that you’ve visited our website
- Help us show you relevant adverts on social media
- Measure the effectiveness of our advertising
Facebook Pixel cookies:
_fbp– Facebook browser pixel- Various Facebook tracking pixels
Third-Party Cookies
Some cookies are set by third-party services that appear on our pages:
Google Analytics
Google Analytics is a web analytics service provided by Google. You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on.
Facebook Pixel
Facebook Pixel helps us measure the effectiveness of our advertising and show relevant adverts to people who have visited our website.
Managing Your Cookie Preferences
Browser Settings
You can control and manage cookies through your web browser settings. Most browsers allow you to:
- See what cookies are stored
- Delete cookies
- Block cookies from specific sites
- Block all cookies
- Delete cookies when you close your browser
Please note: Disabling cookies may affect the functionality of our website and many other websites you visit.
Opt-Out Links
- Google Analytics: Google Analytics Opt-out
- Facebook Advertising: Visit your Facebook ad preferences in your account settings
Cookie Duration
Different cookies stay on your device for different lengths of time:
- Session cookies: Deleted when you close your browser
- Persistent cookies: Stay until they expire or you delete them
- Analytics cookies: Typically last 2 years
- Advertising cookies: Usually last 30-90 days
Updates to This Policy
We may update this privacy and cookie policy from time to time to reflect changes in our practices or for legal requirements. We will notify you of any significant changes by posting the new policy on this page with an updated revision date.
Contact Information
If you have questions about this privacy and cookie policy or wish to exercise your data protection rights, please contact us:
Phone: 07356 278960
Address: Ince, Wigan, WN2
If you’re not satisfied with our response regarding privacy matters, you have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk